 |
| Signup online or call us today on 01328 853235 |
  
     |
| Broadband Enhanced Care
Businesses and Home Office users will benefit from our new Enhanced Care service ensuring minimal time offline in the event of an ADSL fault on your phone line, or local exchange. We can normally very quickly establish if the fault lies on the phone line or within the BT network and will immediately report the fault to BT.  Standard Care: Standard care is offered free of charge on all ADSL connections. There will be times when a fault affecting your Broadband ADSL service is caused by a problem with your telephone line or within the BT Network - these type of faults have to be reported to BT. BT aim to respond to, and rectify a fault within 40 hours of it being reported. Enhanced Care: We are pleased to offer a new "Enhanced Care" service in partnership with BT. This service means that BT will respond to a fault within 3 hours of receipt of the fault report, and BT will clear the fault within 20 hours. This service is available 7 days a week including public holidays. Enhanced care costs £14 + vat per month and can be ordered by telephoning us on 01328 853235. |
|
© 2007 Archer Broadband * Price excludes VAT | Design |